Customer Testimonials
Service was top notch with maegan, from start to finish the process was smooth its good to go into a dealer and not feel intimidated as a woman nice to see women in the business keep up the good work I will be back for sure
Got a second hand Discovery from there. They pushed to get extra warranty. When I went for servicing they said nothing is covered in warranty and have to pay for everything since manufacture warranty expired. The guy at the service dept Darren Phillips was rude and full of attitude. Plus the sound from the engine was not fixed as the problem is persisting after picking up the vehicle after servicing. The guy wanted to me to make the payment by 5 pm for me to pick up the car. When I shouted as I lost my temper he accused me of ... Read More DealerRater - Apr 28, 2024
Elise Brown was our sales person and she did a great job finding exactly the car I wanted - it turned out to be the first 2025 they got in!
Worst service ever. Twice reserved a loaner only to get there and they had none - service staff very apathetic.
Typical bucket shop sales operation. Stopped in, saw the car I wanted, told them I was ready to buy today and they are unable to give me a price. Dan Wiley and Taylor Hackney have been "working on a price" for over 3+ hours and have refused to respond to my follow up calls, VM's or texts. No one has ever suggested selling cars is rocket science but you would think between these two they could at least figure out the price of a car. Stereotypical cheap suit salesmen- pathetic. If you happen to find yourself at this ... Read More DealerRater - Apr 30, 2023
Cole and Dan made buying my new defender extremely enjoyable. I look forward to working with them in the future.
Great customer service. Everyone was very helpful, friendly, and kind. Absolutely great experience! Thank you very much to everyone there.
I purchased a Range Rover from Land Rover of Fairfield. Roberto and his finance manager made the process seem less and provided detailed information on the vehicle. If you want a great experience, go to Land Rover of Fairfield.
I purchased a vehicle from this dealership from a long distance (St. Louis). the overall experience was seamless and I was more than satisfied. My sales consultant, Roberto Ledesma, was on top of the entire process from my visit to inspect and drive the car to arranging transport of the car to my house to titling and registration in Missouri. Excellent customer support!
contacted them 5 times to buy and trade in but only got sporadic answers. Ver limited interest in good client service.
I picked up my new 2021 Jaguar F Pace about 2 weeks ago and I am OBSESSED. Joe Catanese, Robert Gryglewski and Marco Onelli made the sales experience seamless. My boyfriend and I were considering 2 or 3 other vehicles in this class and once we drove the redesigned 2021 model, R-Dynamic, we were sold; we decided we didn't even need to drive anything else. Everyone was so friendly and helpful and their showroom is gorgeous. I would absolutely recommend this dealership to anyone looking to buy a new Jaguar or Land Rover, or a used car!
Always a pleasure to have my LR2 serviced or repaired at this location...very courteous and work is completed in a timely manner...all employees are friendly and professional.. I would recommend Land Rover Fairfield to everyone..
Nice job by the whole service team! Everyone was courteous and efficient. This service experience was an improvement over prior visits and I can only hope the next one will go as smoothly.
The team at Land Rover Fairfield are outstanding. Elena was fantastic at getting my LR3 service, even when it was an immediate problem. There was no detail left unaddressed.She is amazing. Land Rover Fairfield is the best service center and I recommend it highly. The staff are so attentive and efficient.
THE WORST SERVICE CENTER EVER. If I could give this 0 stars I would. I had to go in for my Axel which should be covered by warranty and they said that since there was a clamp [which has nothing to do with the Axel] that wasn't Range Rover they couldn't fix the car. That since I had my brakes done somewhere else they don't know if that person touched my Axel as well [the person who did my brakes was my best friend]. I went back and forth with them for weeks to the point where the ... Read More DealerRater - Nov 10, 2018
After failed attempts with another Connecticut dealer I reached out to Land Rover of Milford now located in Farifield for their help with my Range Rover Sport SC. Michael and his staff in the service department went well above and beyond to ensure all my concerns were taken care of and my vehicle was in proper order. Thank You, you have earned my trust.
I test drove a number of cars (Mercedes, Audi) before settling on my Range Rover Sport. While I certainly loved my test drive and car, Chris Kinney sealed the deal for us. He was super knowledgeable about the cars and clearly passionate about what Land Rover has to offer. He spent tons of time with us, answered all of our questions and made us feel like we were the only ones there buying a car. We are 2 weeks in with our new car and I can tell you that not only did Chris do an amazing job educating us on ... Read More DealerRater - Mar 27, 2017
Chris was nothing short of superb in his customer service and diligence -ensuring my deal was seamless, and within my set budget. Amazing and Professional
I recently bought a Range Rover HSE from Chris. I found the car and Milford on the Internet and was hesitant to change from my current sales and service team closer to home. Chris made the transition a no brainer. He was available and attentive during a very busy time and my car was ready for delivery as promised and even a few hours early. Looking forward to the relationship with my NEW sales and service team.
Land Rover of Milford (soon to be LR of Fairfield, I understand), had the particular car I was looking for and I ended up driving past 2 other LR dealerships on my way to Milford. I'm glad I did! My sales associate, Chris Durkin, was a pleasure -- no pressure, straight forward, returned calls and emails swiftly. A no-drama, can-do guy. Though this dealership is probably a little far for me to go for service, I have only good things to say about Chris.
I cant say enough about the EXCELLENT customer service and experience I received from Sales Rep Chris Durkin! Chris made the dreaded car shopping , stress free! He treated me with kindness and respect. He didn't push or take advantage that I went without my husband to purchase a car on my own. His knowledge of Land Rover won me OVER! I highly recommend calling Chris for your next car!
Chris Durkin was fabulous! Truly a pleasure to deal with - from beginning to the end. Having only been in the country for a couple of weeks, he ensured the process went as smoothly as it possibly could - I WOULD and WILL NOT GO ANYWHERE ELSE! A rare find these days!!
Working with Chris at Land Rover was a great experience. From the moment I met with him he treated me with respect, was super knowledgeable about the vehicles I was deciding between and generous with his time. The whole experience was great and I love the car he got me in!
Chris Durkin went above and beyond to satisfy all our needs in our purchase of a Pre-Owned Evoque. He was always responsive to phone calls and emails providing daily updates on the stance of transactions. His people skills along with his great customer service manner made us feel at home and secure on the purchase. I highly recommend this Dealership and Chris Durkin as your sales Rep. Leo who handled our Finance was extremely helpful as well and did everything in his power to get us the best rates. This is the first time my wife and I own a ... Read More DealerRater - Nov 30, 2016
Absolutely amazing experience! From start to finish, Chris Durkin made the entire process enjoyable. He was extremely easy-going with a no-pressure approach. He answered all of our questions, was incredibly responsive to calls and emails and made sure that we were extremely happy with our new Evoque. We love Land Rover Milford, and our experience with Chris D solidified not only our loyalty to Land Rover as a brand, but to this dealership in particular. Everyone there is incredible (they have been great to us over the years- we've never had anything but a positive experience, from our first ... Read More DealerRater - Nov 29, 2016
My husband and I have been dealing with Land Rover Milford for about 7 years now. The group over there is extremely friendly and down to earth. No high pressure selling just down to earth and knowledgable people to help you find a new car or help with any issues. Great environment to purchase a car and even the shop around. Our sale guy went above and beyond!
Having been in the market for a Range Rover for a while, I began to extend my search due to a few poor experiences with customer interaction/service in the Upstate New York dealership (there's only 1 or 2). Traveling for work I came across Land Rover Milford, and the sales rep Chris Durkin. From the start Chris was amazing to work with, and the facilities and overall customer experience was beyond wonderful. We looked at a couple cars and left it at that, thinking I probably wouldn't pass that dealership again. After a followup poor experience when I returned ... Read More DealerRater - Nov 5, 2016
I have been in the market for a Range Rover Sport for some time. I first met Chris Durkin a while ago, we had a very pleasant day looking and test driving. Never once hassled or pushed. I visited several other dealerships and did not have the same experience. When it came time to purchase, there was only one place I was going to go, Land Rover Milford and buy my vehicle from Chris!!! His professional no rush attitude made the purchase one of the greatest experiences I have ever had. He went above and beyond to explain the vehicle ... Read More DealerRater - Oct 29, 2016
It was a great experience working with Chris Durkin. He was very friendly but not pushy. My daughter described the car she wanted and I described the safety package we wanted for the car. In less than 3 weeks Chris found the car of all our dreams!!
We worked with Ted Pawlina on the purchase of our 2016 Range Rover and the experience was superb. Professional, knoweldgeable, direct and transparent. We were able to negotiate a deal over the phone and order a new vehicle.
Upon delivery we were helped by Chris Kinney who briefef us on all the new features of the vehicle which are significantly improved from our prior Range Rover. Chris was great to work with. Patient, an expert in all the features of the new vehicle, and full of energy and enthusiasm about the Land Rover Jaguar brands.
We are most definitely going to ... Read More DealerRater - Sep 27, 2016
I had a wonderful experience at Land Rover Milford. I had the pleasure of dealing with Chris Durkin. His attention to customer service and his no pressure approach was a BIG plus. The staff was very pleasant to deal with. The vibe at the dealership was one of TEAMWORK which I really liked. The ENTIRE staff was very helpful. I would highly recommend this dealership.
They lie to you they do not perform work requested, they try to charge you for work not performed. stay Away!!! I received a call after asking me how my service experience was and I was told I would receive a call from the service manager, lies... I still waiting for a call after 4 weeks now. Beware, they are not good business or customer service.
SCAM! Milford Land Rover Service Department is a Scam. They charge alot of money for doing nothing. I brought my land rover in for service and after waiting for 4 hours they did not fix anything I asked for and charged me for it. Then, they told me I would have to bring the vehicle back again. Are you kidding me? Do your homework first, I should have because when I checked around I was told numerous stories of how their service department just spends time looking for things to charge you for and they even charge you for work they ... Read More DealerRater - Dec 12, 2011
Land Rover Milford has got to be one of the best service-oriented car dealerships I’ve ever had to deal with. Going to get my car service here is very pleasant. The staff is professional and willing answer all of my questions. I never have had an issue getting a loaner car.
I was in the market for a new SUV, and I decided to visit Land Rover Milford because it's close to my house. I'm so glad I did! From the moment I entered the dealership, I was treated with kindness and respect. Everyone was very helpful and was more than happy to answer all my questions. Not once did I feel pressured into buying something I wasn't sure about. The entire process was quicker and easier than I'd imagined it would be, and my new Range Rover is a great fit for me and my family.
Overall a good sales experience. The people working there are very good with customers, and they seem to know a lot about cars. The cars are clean, and you can test drive any car that you want to. It's right on Route 1. Everyone was very accommodating and polite, and very easy to work with. Certainly if you want a Land Rover and you live in Fairfield County, you should go there.